Legal
Last updated 2026-09-24 · EcomLaunch Solutions LLC
What is refundable, when, and how to ask. The same sentences appear on the Pricing page and in the Terms of Service.
Contents
1. The project fee
The project fee is refundable in full, if you cancel before the search starts. Once the search has started, the fee is earned in stages, and once the shortlist is delivered the fee is earned in full, whether or not you go on to order. If fewer factories than expected can make the product, the shortlist says so and why, and the fee is still earned on that work.
2. The retainer
A retainer runs for a minimum of 3 months and then month to month, ending on 30 days written notice from either side. Months already started are not refunded; nothing is charged after the notice period ends.
3. Factory money
Factory deposits and balances are sent to EcomLaunch Solutions against the factory’s own invoice and paid to the factory as soon as your transfer is confirmed. You receive the factory’s invoice and our payment receipt for every payment. Our fee is invoiced separately and is the only money we keep. Factory money you sent us that has not yet been paid to the factory is returned to you in full on request. Money already paid to a factory on your written instruction is subject to the factory’s own terms; we help you pursue it and hand you every document, but it is not ours to refund.
4. Costs billed at cost
Costs already paid on your behalf and billed at cost, such as the international courier or the freelance inspector, are not refundable once the service has been provided. Costs you paid directly to a lab, a forwarder, a broker or a translator are between you and that provider.
5. How a refund is paid
Invoices are issued in US dollars and paid in USDT on the TRON network (TRC20) to the wallet address printed on that invoice, and only that address. A refund is made in USDT to the wallet the payment came from, for the amount received, with network fees excluded.
6. How to ask
Write to support@ecomlaunchsolution.com from the address you used for the brief, quoting the invoice number. We confirm in writing within 1 business day what is refundable under this policy and return the money promptly after that.
7. Contact
EcomLaunch Solutions LLC, 700 SW Higgins Ave Ste 111, Missoula, MT 59803, United States. support@ecomlaunchsolution.com.