Legal
Last updated 2026-09-24 · EcomLaunch Solutions LLC
These terms apply when you use this website or buy sourcing services from EcomLaunch Solutions LLC. They are written to be read, and the Company facts page carries every figure they rely on.
Contents
1. Who we are
EcomLaunch Solutions LLC is a limited liability company registered in Montana, United States, with its registered office at 700 SW Higgins Ave Ste 111, Missoula, MT 59803, United States. It trades as EcomLaunch Solutions on ecomlaunchsolution.com and writes only from support@ecomlaunchsolution.com. In these terms ‘we’, ‘us’ and ‘our’ mean EcomLaunch Solutions LLC; ‘you’ means the business or person buying the service.
2. What the service is
We provide five services to importers and brands: supplier identification, price and terms negotiation, sample coordination, inspection and testing coordination, and ongoing supplier relationship management.
A project covers one product category. For the project fee of $750 it includes 4 factory quotes shown exactly as the factories sent them, negotiation in writing, 3 sample rounds coordinated, one pre-shipment inspection coordinated at cost, a written terms sheet with the factory’s own pro-forma, and every supplier contact handed over by name. A project stays open for 90 days from the day the brief is accepted and the fee is received.
A retainer covers ongoing supplier relationship management for $500 per month: reorders placed and followed to shipment, issues raised with the factory and followed to a written answer, price reviews when materials or volumes change, inspection coordinated on every shipment at cost, and a written update every month. The minimum term is 3 months; after that it runs month to month with 30 days notice from either side.
The service is for first orders of $1,000 or more. Below that, we give a written budget answer at no charge and no project starts.
3. What the service is not
We are not the seller or manufacturer of any goods, not the importer of record, not a customs broker, not a freight forwarder, not a compliance certifier, and not a law, tax or accounting firm. We do not sign contracts with factories on your behalf; you contract with the factory directly.
EcomLaunch Solutions is not a customs broker, a compliance certifier or a law firm. Product safety, labelling, duties and import rules stay your responsibility; we can coordinate testing and collect documents on your instruction.
4. Fees and payment
Fees are as published on the Pricing page on the day you accept a project or a retainer in writing. Fees are invoiced separately from any factory or third-party money and are the only money we keep.
Invoices are issued in US dollars and paid in USDT on the TRON network (TRC20) to the wallet address printed on that invoice, and only that address. Each invoice states the amount due in US dollars and the USDT amount to send. Payment is complete when the transfer is confirmed on the TRON network. Network fees are yours. A transfer sent to any address other than the one printed on the invoice is not a payment to us.
Some costs are arranged by us and billed to you at cost with the third party’s receipt or invoice: the international courier for samples, the freelance inspector beyond the inspection included in a project, and travel for a factory visit when a project needs one and you have agreed the trip in writing beforehand. Laboratory testing, freight, duties, customs brokerage and translation are paid by you directly to the provider of your choice.
EcomLaunch Solutions pays no referral fees and receives none. Coming by referral does not change your fee.
5. Factory money
Factory deposits and balances are sent to EcomLaunch Solutions against the factory’s own invoice and paid to the factory as soon as your transfer is confirmed. You receive the factory’s invoice and our payment receipt for every payment. Our fee is invoiced separately and is the only money we keep.
Factory deposits, balances and sample charges are received from you against the factory’s own invoice, kept apart from our own funds, used for no other purpose, and paid to the factory as soon as your transfer is confirmed. For every such payment you receive the factory’s invoice and our payment receipt. Nothing is paid to a factory that you have not approved in writing.
The contract for the goods is between you and the factory. We pass your payment on as your agent for that payment only; we do not become a party to the sale, and we do not guarantee the factory’s performance.
6. No commission
EcomLaunch Solutions takes no commission, no rebate and no payment of any kind from any factory, and shows you every quote as the factory sent it. We earn our fee from you, for the work described in these terms, and from nobody else.
7. The supplier is yours
Every supplier we find is introduced to you by name. The relationship, the contacts and the contract are yours.
You are free to deal with any factory we introduce, during and after a project, without any further payment to us. Nothing in these terms restricts you from doing so. We do not promise that a factory works only for you, and we may introduce the same factory to another client unless you ask us in writing not to.
8. Confidentiality
We treat your product specification, your quantities, your target prices and your plans as confidential. We share them only with the factories we shortlist for you, on your instruction, with the inspector you approve, and with a laboratory of your choice, and only to the extent needed for the work. We treat the quotes a factory sends for your project as yours.
If you were referred to us, we tell the person who referred you nothing about your project unless you ask us to in writing.
9. What we deliver and when
The first shortlist is delivered within 10 business days of the brief being accepted and the fee received. It is delivered as found: if fewer factories than expected can make the product, the shortlist says so and why, and the fee is earned on that work.
Every stage ends with something in writing: the shortlist and quotes, the terms sheet, the sample comparison, the inspection report, and the handover. Nothing moves to the next stage without your written yes.
10. Your responsibilities
You provide a specification we can send to a factory, decide within a reasonable time at each stage, pay factory money and third-party costs when they fall due, and tell us the rules your market applies to your product as far as you know them.
Product safety, labelling, testing, certification, duties and import rules are your responsibility as the importer. We can coordinate testing with the lab of your choice and collect the documents a factory provides; we do not certify anything and we do not advise on customs, tax or law.
You use the service only for lawful trade.
11. Samples and inspections
Samples are made by the factory to the specification you approve; we coordinate them and hand you the comparison. Inspections are carried out by an independent freelance inspector engaged by us in the factory’s region; the report is the inspector’s, handed over as written, with our go or hold recommendation. An inspection is a sample-based check on the day; it does not guarantee that every unit is free of defects.
12. No guarantee of results
We do not guarantee a factory’s performance, price, quality, lead time or delivery, the outcome of any negotiation, or any business result. Third-party facts on this website, such as lead times, duties and rules, are dated and carry their source; they change, and the figure that counts is the one your broker, your lab or the factory gives you on the day.
13. Liability
To the extent the law allows, our total liability to you for anything arising out of the service, in contract, tort or otherwise, is limited to the fees you paid us in the 12 months before the claim, and we are not liable for indirect or consequential loss, lost profit, lost revenue or lost business. Nothing in these terms limits liability that cannot be limited by law.
Factory money passed on to a factory at your instruction is not a fee, and the factory’s performance is not our liability.
14. Term and termination
A project ends at the handover or when 90 days has passed since the brief was accepted, whichever is earlier, unless we agree an extension in writing. A retainer runs for the minimum term of 3 months and then month to month, ending on 30 days written notice from either side.
Either side may end the service immediately in writing if the other side is in serious breach and does not put it right within ten business days of being asked. Refunds on ending are set out in the Refund and Cancellation Policy.
15. Governing law and venue
These terms are governed by the law of Montana, United States. Any dispute that cannot be settled in writing goes to the state and federal courts sitting in Missoula County, Montana, and you and we accept that venue.
16. Business days
A business day in these terms, in our replies and in our policies is a working day in Mountain Time (US). Our working days are Monday to Friday.
17. Changes to these terms
We may change these terms by publishing a new version on this page with a new date. A change that affects a running project or retainer is sent to you by email at least 30 days before it applies.
18. Contact
Questions about these terms go to support@ecomlaunchsolution.com or to EcomLaunch Solutions LLC, 700 SW Higgins Ave Ste 111, Missoula, MT 59803, United States.